Three-year warranty
Coverage runs for three years for eligible StarwayDram memory modules.
AFTER-SALES SUPPORT
Three years of support after delivery.
If a StarwayDram memory module develops a confirmed product fault within the three-year warranty period, we provide a free replacement. Contact us before returning goods so our team can review the issue and arrange the next step.
Free replacement
We replace modules with confirmed product faults within the warranty period.
Technical assistance
Share your system configuration and symptoms so we can help isolate the issue.
SERVICE PROCESS
How to request service
Send your order details
Include purchase records, the SW model or module label, and the observed fault.
Review the configuration
Share the server or motherboard model, CPU, BIOS and any test results. Our team will review the symptoms with you.
Arrange replacement
Once the product fault is confirmed, we coordinate the free replacement and return instructions.